AI Chatbots and AI Receptionists for Small Businesses in Waterlooville
The difference between a chatbot, an AI receptionist and an AI agent, which a small business needs, and who near Waterlooville sets them up.
A chatbot answers questions on a website, an AI receptionist answers incoming enquiries, and an AI agent goes further and does the follow-up work: replying, sending the quote and booking the job. For a small business near Waterlooville, Dean Keating in Horndean installs AI agents that answer enquiries across email, web and WhatsApp and pass anything tricky to a person. The first call is free. Call or WhatsApp 07418 627304.
Call 07418 627304The short answer
The three terms get used for the same thing, but they are different.
A chatbot sits on your website and answers questions. It waits to be asked.
An AI receptionist answers incoming enquiries so that nobody is left waiting for a reply.
An AI agent does the job that follows: it replies to the enquiry, follows up, sends the quote, books the work into the diary and updates your records.
For most small businesses the gap is not answering a question on the website. It is the enquiry that arrives at nine at night and gets no reply until the next afternoon. That is the job an AI agent is for.
The publisher of this guide, Dean Keating, installs AI agents from Horndean. Call Dean or book the free AI call.
What an AI agent can do with an enquiry
His service's own list covers replying to new enquiries, following up leads, sending quotes, booking jobs into your diary, answering common questions across email, web and WhatsApp, sending confirmations and reminders, and passing anything that needs a person to a person.
Where a simple chatbot falls short
A chatbot that only answers questions cannot chase a quote, cannot see your diary and cannot update your records. If it gets an answer wrong, nobody may notice. If you use one, keep it to simple facts such as opening hours and areas covered, and make it easy to reach a person.
What to check before you buy any of them
Does it work inside the tools you already use, or is it another system to log into? What happens when it does not know the answer? Can you see every conversation it has had? Who sets it up, and who fixes it?
Tell customers when they are talking to an automated system if they ask, and keep a person reachable.
What it costs
Off-the-shelf chatbot tools are sold on monthly plans by their makers. A done-for-you installation is priced by the job. Dean Keating does not publish a price list; the cost is agreed after a free first call.
Related guides
See AI consultants near Waterlooville and AI automation for small businesses in Hampshire.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Waterlooville.co. Websites: deankeating.com and ai-agent.deankeating.com.
About this guide
Waterlooville.co is published by Dean Keating, who also runs the service described here. This guide recommends our own service, so compare it with other providers before you decide.
Book a free AI call
Free, no obligation. With Dean Keating in Horndean, the publisher of Waterlooville.co.
Call 07418 627304Book my free AI call →Share this article